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As a small family run business, we want to give our customers the best experience we can when purchasing from our website. With that said, we’re not Amazon, people! We print all our products ONLY WHEN YOU ORDER, and we don’t keep an inventory available for exchanges. So, while we DO offer returns and exchanges for 30 days after you order, we’ve got a few caveats.
Any damaged or defective items will be replaced ASAP, without the need for a return.
Sizing, color, and style issues are all eligible for exchanges only. We will send you a return label and take care of the logistics, however customers are required to pay for return shipping via USPS Ground Advantage. All other return cases that do not include an exchange will include an additional 15% restocking fee, which helps us recover a small portion of the costs of printing and shipping your first order.
So that’s the gist, but keep reading below for all the nitty gritty details.
We have a limited 30-day exchange and return policy (active 30 days from the date of delivery) which covers a variety of issues, and provides our customers with peace of mind when making a purchase.
Items can be returned and exchanged only with the purchase of an equivalent item. Customers will be responsible for the cost of return shipping via USPS Ground Advantage and will be provided with a return label by Triangle Threads. Once we have received the original item, we will issue a refund ONLY if the customer has ordered a new, equivalent item in a different size, color, or design. PLEASE NOTE: You are responsible for ordering a new product before we can provide a refund for the original order. (This allows us to process returns and exchanges much faster than arranging individual product swaps or exchanges for orders one-by-one).
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so that we can MAKE IT RIGHT ASAP. Once we have verified the issue, Triangle Threads will print and ship a replacement item at no cost to the customer. For damaged or defective merchandise, we will need a photo of the entire garment laid out on a flat surface (taken from above, showing the entire garment with design and tag), as well as a closeup from the same angle of the damage or defect. The customer is NOT responsible for the cost of return shipping in the case of damaged or defective merchandise.
Should you decide you’d like to return your item without an exchange, you may do so only upon approval from our Customer Support team. PLEASE NOTE: In these cases, there will be a charge for return shipping via USPS Ground Advantage, as well as a restocking fee of 15% which will be deducted from the total refund amount.
To be eligible for a return or exchange, your item must be in the same brand-new condition that you received it; unworn or unused, with tags, and in its original packaging. You’ll also need your confirmation number that was sent to you via email or text message and the receipt (or proof of purchase).
To start a return, you can contact us at customersupport@trianglethreads.shop or via the “Contact” page on our website. PLEASE NOTE: The fastest way to process a return request is via email (we will respond to voice messages within 48 hours should you call via phone, but we encourage reaching out online first).
If your return or exchange is accepted, we’ll send you a return shipping label, as well as instructions on how to complete your return. Please note that shipping charges for returns and exchanges will be assessed via USPS Ground Advantage rates, and customers making a size/color/design exchange are responsible for those charges before new items can be shipped. Items sent back to us without first requesting a return will not be accepted.
You can always contact us at customersupport@trianglethreads.shop with any return related questions.
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded via your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we’ve approved your return, please contact us at customersupport@trianglethreads.shop.
Certain types of items cannot be returned including custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on Bargain Bin items, select sale items, or gift cards.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
